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I am unable to log in to Business Email

There can be several reasons why you are unable to log in to Business Email.  Let's dive right in to narrow down a possible cause.

  • Double-check the login credentials and URL.
  • Reset the email account password
  • Hosting Plan expiry

 

Login credentials and URL

  1. Check that you are on the login page for Business Email and not the Email Control Panel.
  2. Make sure you type in the correct email account and password.
Ensure that your account is created under the Email control panel & is active
 

Reset your password

Change the password for the email account from the email control panel and then try to log in again.

 

Hosting Plan Expiry 

Business Email account will be suspended initially and then deleted if your Hosting Plan expires. Due to this you wouldn't be able to login to your account. In such a case you would need to contact your hosting provider for plan renewal.

 

If you still cannot log in please write to us at support@onlydomains.com, so we can investigate the matter further.

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