How do I resubmit Payment for an Order?

If you received a Payment failed email, you can submit your payment from within your account.

  1. Access your user accounts dashboard
  2. On the left select Account Details and then Orders & Invoices
  3. You should see the Resubmit option to the right of the order, which encountered a failed payment
  4. Submit the payment details as required.


If you continue to encounter issues, please contact our sales team via our live chat, phone or email ( who should be able to advise you further.

File:Attention Sign.svg - Wikimedia CommonsAttention: Our Sales Team is unable to take payment or card information over the phone or chat for your security.

If you require a bank transfer option to make a payment please reach out to, who will be able to provide you with the required details.

File:Attention Sign.svg - Wikimedia CommonsAttention: an International transfer surcharge of 15USD will apply for orders of a worth lesser than 500USD.

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