This article will show you the steps to take to remove domains and subdomains from receiving automated notifications as below
AutoSSL did not renew the certificate for “example.com”. You must take action to keep this site secure.
The “cPanel” AutoSSL provider could not renew the SSL certificate without a reduction of coverage because of the following problems:
⛔ www.example.com (checked on Apr 20, 2069 at 3:33:29 PM UTC)
DNS DCV: No local authority: “www.example.com”; HTTP DCV: “www.example.com” does not resolve to any IP addresses on the internet.
⛔ webdisk.example.com (checked on Apr 20, 2069 at 3:33:29 PM UTC)
DNS DCV: No local authority: “webdisk.example.com”; HTTP DCV: “webdisk.example.com” does not resolve to any IP addresses on the internet.
What are these notifications?
Receiving these notifications doesn't normally mean that there is an issue and relates to the cPanels preset nature of creating Auto-SSLs instead.
cPanel default settings set up multiple subdomains, that might not be created for your domain. As the Auto-SSL needs these connected to be able to complete the SSL request though, an error happens.
How to Fix it?
First its important to check if any of the mentioned domains and subdomains should be connected to your hosting. eg. If you are hosting your website with another provider, it would be normal for this not to point at your hosting with us.
Once you confirmed that your domain is correctly set up, and that further notifications for the remaining domains and subdomains can be ignored, follow these steps to manage your Auto-SSL
- Login to your cPanel
- In the cPanel click SSL/TLS Status
- You will see a list of the subdomains and domains that are currently set up for your account
- Either exclude them one at the time by using the "Exclude from AutoSSL" below the message, or mass select all irrelevant options using the left tick boxes and selecting the "Exclude Domains from AutoSSL" button above.
- Done
You should no longer receive further notifications regarding the Auto-SSL renewal
In case you are running into issues, please feel free to join us on our chat or drop us an email and we will try to assist further.