If you are planning to use another name server provider, have a look at our How do I change my Name Servers? FAQ first.

To add or edit a zone record (also known as DNS forwarding) via your portal, follow the steps below:

1. Log in to your account
Access your domain management dashboard by logging into your account.

2. Go to Domains > My Domains
Navigate to the “My Domains” section under “Domains.”

3. Click on the domain name
Click directly on the domain name you wish to modify.
Important: Do not tick the checkbox  you must click on the domain name itself to access the settings.

4. Open DNS Settings
By default, you'll land on the 'Summary' tab for your domain.
Select the 'DNS Settings' tab to proceed.

5. Select your name server configuration
Choose the 'Use Only Domains Name Servers' option and click 'Edit Zone Records'.

Note: If the 'Edit Zone Records' option is not visible, you may need to first click the 'Switch to these Name Servers' button.
Please ensure you want to switch to our name servers before doing this, as it may impact your existing website or email setup.

6. Add or modify your records
You can now add, edit, or delete records as needed. Be sure to save your changes once you’re done.

Additional Information and Best Practices

• Host field syntax:

  • Use @ for records targeting the bare/root domain (e.g., yourdomain.com)

  • For subdomains, enter only the subdomain part (e.g., use www for www.yourdomain.com)

• Separate entries for '@' and 'www':
  If you want your website to load at both yourdomain.com and www.yourdomain.com, you must update both the @ and www records individually. For example, both A records should point to the same IP address.

• CNAME record restrictions:
  Do not assign a CNAME record to the @ host. CNAMEs for the root domain are not valid and will break your zone.
  A host can only have one type of DNS record, so if you create a CNAME for a subdomain (e.g., blog), do not create any additional records (A, TXT, etc.) for that same host.

• MX records:
  MX (Mail Exchange) records must have a priority greater than 0.
  Priorities are relative, not absolute  the lower the number, the higher the priority.

• SPF records:
  Always create SPF records using Type TXT.
  The SPF type is deprecated and should no longer be used.

• SRV records:
  These require a specific formatting. See our guide: How do I add an SRV record?

Important:
Please allow 24–48 hours for global DNS propagation before making additional changes. During this period, records may appear inconsistent across different regions, which is normal.

If you're still experiencing issues:

• Double-check that your domain is using our name servers

• Ensure no conflicting records exist for the same host

• Wait for the full propagation period before testing again

For further guidance, consult the relevant articles or reach out to our support team if necessary.