You can update the email address linked to your OnlyDomains account from your Account Settings.

Update your email address while logged in

If you can sign in to your OnlyDomains account, you can update your email address directly from the Account Settings page:

https://www.onlydomains.com/account/update

After opening the page, update the email address and save your changes.

The email address field is greyed out

If the Email Account field is greyed out and cannot be edited, check whether Two-Factor Authentication is enabled on your account.

You will need to disable Two-Factor Authentication before changing the email address. Once Two-Factor Authentication has been disabled, return to the Account Settings page and the email address field should become editable.

After updating your email address, we recommend enabling Two-Factor Authentication again to help keep your account secure.

I cannot access my account or registered email address

If you cannot sign in to your account, or you no longer have access to the email address currently registered on the account, you will need to contact our Customer Care team.

For security reasons, account email addresses cannot be changed without confirming that the request is being made by the rightful account holder.

Please open a support ticket and include the following information:

• Your username
• A domain name associated with the account
• The current email address registered on the account
• The new email address you would like to use

You will also need to complete an identity verification process.

Our Customer Care team will send you a separate email with instructions for securely submitting proof of identity through the Yoti app. Suitable documents may include a driver’s licence, certificate of incorporation, or similar identification.

Please do not attach identity documents directly to your support ticket unless specifically instructed to do so by our team.

Providing the requested account details when opening your ticket will help our Customer Care team verify your request and assist you as quickly as possible.

Once your identity has been successfully verified, our team can help update the email address associated with your account.

This verification process helps protect your account and prevents unauthorised changes.