There can be several reasons why you are unable to log in to Business Email. Let's dive right in to narrow down a possible cause.
- Double-check the login credentials and URL.
- Reset the email account password
- Hosting Plan expiry
Login credentials and URL
- Check that you are on the login page for Business Email and not the Admin Control Panel.
- Make sure you type in the correct email account and password.
Reset your password
Change the password for the email account from the Admin Control Panel and then try to log in again.
Hosting Plan Expiry
Business Email account will be suspended initially and then deleted if your Hosting Plan expires. Due to this you wouldn't be able to login to your account. In such a case you would need to contact your hosting provider for plan renewal.
If you still cannot log in please write to us at support@onlydomains.com, so we can investigate the matter further.