Configure Business Mail account on MacOS/Apple Mail App

Apple Mail/Mac Mail is the default email client that comes with every Mac using OS X 10.0 or later. This article will show you how to configure your Mail application to access email from Business Mail. 

To protect your account, accessing 3rd party clients will be blocked when the two-factor authentication is enabled. You can refer to this article for instructions on disabling two-factor authentication on Business Mail

Follow the steps given below to successfully configure Business Mail to your Apple/Mac Mail. 

1. Open Mail and "Add account" from the main menu

2. Select Add Other Mail Account and click Continue

3. Enter your Login credentials and click create/continue/Sign in

  • Your Full Name, or as you would like it to appear on your sent email
  • Enter your Email Address
  • Enter your email account's password
  • Click the Sign In button

4. Enter server settings like incoming and outgoing server: 

If you are based out of the European Union region then please refer to this article for Business Mail server details.
IMAP
POP

Email address     :      Your Business Mail address eg: jack@<domainName>

Password            :       Your Business Mail password

Incoming Server :       imap.titan.email
                                     Encryption: SSL/TLS (Port: 993)

Outgoing Server :      smtp.titan.email
                                   Encryption: SSL/TLS (Port: 465)

 

setupAppleMail.gif

And voila you are done! 

However, you might come across an issue like this where it shows your connectivity status as - 
"Offline"

 

 offline.PNG

 

- How to overcome this issue?

  • Close Mail if it's open now
  • Click the Apple menu (upper left corner of your screen) > System Preferences > Internet Accounts
  • Select the account with the broken outgoing mail server, and then click the minus sign at the bottom
  • Reboot your Mac
  • Click the Apple menu > System Preferences > Internet Accounts
  • Click Google, and sign in to your Business Mail based account again

You can refer to this link as well - https://deciphertools.com/blog/2018-01-03-mail-smtp-offline/ 

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